Training: Building Bridges: Communication and Culture (Certificate Program)

About this Course and Certificate

Part 1: Building Bridges: Communication and Culture

Strengthen your interpersonal effectiveness by exploring the human dynamics that shape today’s workplace. This 2-day session introduces the DISC personality framework to help participants better understand communication styles and team interactions. Dive into generational differences and workplace culture to foster collaboration across diverse teams. Learn practical conflict resolution strategies that promote trust, reduce friction, and build stronger professional relationships. Whether you're supporting leadership or coordinating across departments, this module equips you to be a connector and culture-builder.

This course is Part 1 of Tennessee Valley Public Power Association's 3-part Administrative Professional Program, which provides the essential tools to strengthen the skills and operational impact of administrative personnel in the public power industry. The course curriculum covers interpersonal effectiveness, foundational industry knowledge, and management of time, meetings, and resources. You may take any of the three courses as a standalone, or complete all three courses either via FMEA (see course offerings below, or online with TVPPA) to achieve a Administrative Professional Program Certificate.

• Part 2: Paving the Way to Efficiency: Time, Technology and Numbers. November 9-10, hosted by Kissimmee Utility Authority.
• Part 3: Learning the Landscape: From the Valley to the Boardroom. December 9-10, hosted by TBA in Orlando-metro area.

Instructor

Carrie Buddin, TVPPA

Carrie Buddin holds a Master’s Degree in Education with extensive experience as an Executive Assistant supporting senior management for major government contractors in Washington, D.C. She also spent 12 years as an adjunct instructor at American Public University, teaching adult learners through online education. 

She joined TVPPA in June 2018, where she now provides comprehensive support to the executive management team as well as the TVPPA and Distributors Insurance boards. She ensures seamless communication and scheduling and takes pride in representing the team. 

She loves traveling solo here in the US and abroad. Most of all, she loves spending time with her son.