Training: Learning the Landscape: Grid to Governance (Part 3, Certificate Program)
In-person course for utility administrative or customer-service personnel
About this Course and Certificate
Part 3: Learning the Landscape: Grid to Governance
Gain a foundational understanding of the power industry and the organizational structures that drive it. This densely-packed, 1-day session covers electricity basics along with key acronyms and terminology used across the sector. Participants will explore the roles of boards, governance practices, and how administrative professionals support leadership at the highest levels. Whether you're new to the industry or looking to deepen your knowledge, this module helps you confidently navigate the energy landscape from operations to oversight.
This course is Part 3 of Tennessee Valley Public Power Association's 3-part Administrative Professional Program, which provides the essential tools to strengthen the skills and operational impact of administrative personnel in the public power industry. The course curriculum covers interpersonal effectiveness, foundational industry knowledge, and management of time, meetings, and resources. You may take any of the three courses as a standalone, or complete all three courses via FMEA (see course offerings below) to achieve a Administrative Professional Program Certificate.
- Part 1: Building Bridges: Communication and Culture. October 7-8, hosted by Kissimmee Utility Authority.
- Part 2: Paving the Way to Efficiency: Time, Technology and Numbers. November 9-10, hosted by Kissimmee Utility Authority.
Instructor

Carrie Buddin, TVPPA
Carrie Buddin holds a Master’s Degree in Education with extensive experience as an Executive Assistant supporting senior management for major government contractors in Washington, D.C. She also spent 12 years as an adjunct instructor at American Public University, teaching adult learners through online education.
She joined TVPPA in June 2018, where she now provides comprehensive support to the executive management team as well as the TVPPA and Distributors Insurance boards. She ensures seamless communication and scheduling and takes pride in representing the team.
She loves traveling solo here in the US and abroad. Most of all, she loves spending time with her son.
Training Location
Kissimmee Utility Authority
Davis Line Operations Training Room
2854 N. John Young Parkway, Kissimmee, FL 23741
Suggested Hotel

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