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2021 Customer Connections Leadership Summit

Hosted by the City of Tallahassee


Wednesday, May 5, 2021
10:00 AM - 3:30 PM (EDT)

City of Tallahassee Electric & Gas Conference Room

2601 Jackson Bluff Road Tallahassee, FL 32304-4407 United States

This hybrid Customer Connections Leadership Summit will gather Officers, Directors and Managers within Florida Public Power and convene in-person, and virtually, on May 5, 2021.

James BarnesFollowing a tumultuous year of distanced operations and rapid adaptation, the Customer Connections Leadership Summit will gather thought leaders for high-level dialogue. Anticipated topics include how to safely and efficiently reengage customers and employees in-person as we enter the pre-hurricane season in a post-pandemic world. This is FMEA’s first in-person roundtable in over a year, and the City of Tallahassee is well-prepared to safely accommodate it.

James Barnes, Chief Customer Officer with the City of Tallahassee, will host the gathering and the event will take place at the brand new Electric and Gas Conference facility, which has plenty of room to physically-distance attendees and is already wired to support our technology needs to include virtual attendees.

City of Tallahassee Electric and Gas Conference center

Who should attend?
  • Officers, Directors and Managers of Florida Public Power customer service departments
Agenda:
  • See full agenda and bios here.
  • Please submit your roudntable topic suggestions when registering.
  • Breakfast coffee and lunch will be provided.
Suggested hotel:
  • Hotel Indigo Tallahassee Collegetown
    826 W Gaines St
    Tallahassee, FL 32304
    Phone: (850) 210-0008 ask for the state government rate of $119/night

Hotel Indigo

For More Information:

Elizabeth Bendele

Elizabeth Bendele

Manager of Member Services & Programs, FMEA

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(850)224-3314x1002