2020 FMEA Webinar: Beyond COVID-19- Next Steps in the Utility Customer
FMEA Webinar Series

As the world adjusts to a new normal, utilities continue to deal with the impact of COVID-19. These unprecedented times provide utilities a unique opportunity to build stronger relationships with customers.
Proactive communications can ease the stress for both utilities and customers while increasing customer satisfaction and cost-effectiveness. Utilities can help customers understand their rate and payment options, direct them to assistance programs and educate them on low-cost ways to save.
This presentation will cover proven strategies utilities are using and how they are reaping the rewards of having a digital communication plan in place in response to the COVID-19 crisis.
Our agenda includes:
- Current State of Affairs
- Preferred Communications Channels
- Nurturing the relationship with Automation
- Self-service & Education
- New Frontier in Field Audits
Featured Presenter: |
Current utility initiatives keeping her busy are: rate transformation, encouraging customer self-service, customer satisfaction, and energy education. Brenda has been residing in Atlanta for 7 years and has a degree in International Business from the University of Dayton. |
For the past 20 years, she’s worked closely with hundreds of utilities across the country to help them better market their programs, improve brand perception and develop digital strategies. She brings timely and informative webinars to energy professionals through Apogee Institute as well. |
Who Should Attend?
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Customer Service
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Information Technology
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Utility Marketing
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Outreach Coordinators
Registration Information:
- Open to all Florida municipal utility employees and staff of FMEA member cities
- No cost as a benefit to our members (please register to receive meeting details)
- Meeting details will be emailed to you directly after registration
For More Information:
