Account Manager - KUA

Serve as liaison to KUA’s key commercial accounts and strategic stakeholders providing recommendations and coordinating all energy-related service. Establish and maintain personalized external and internal relationships to support account issues, provide technical assistance and ensure that customer needs are met. Position reports directly to the Vice President of Customer Service.

Typical Tasks

Serves as the primary electric utility contact for addressing assigned commercial customer, inquiries, requests, emergencies and any other business needs or concerns during and outside of normal business hours.

Establishes and maintains amicable business relationships with leaders and energy decision makers for each customer. This includes frequent face to face interactions, site visits, calls, written correspondence, and/or presentations. Maintain documentation of customer interactions.

Research and understand the industry/business needs of assigned customers and strategic market segments. Stay current on industry competition, trends, new technology and regulatory/legal issues pertaining to these customers. Develop a customer contact and account management business plan.   

Analyze customer operations, consumption data and billing history to identify trends; advise customers on potential rate impacts, technical solutions, and causes of high consumption/demand. Provide energy efficiency recommendations. Provide consultation on demand, power factor, load factor, etc.

Responsible for the operation and maintenance of KUA’s commercial Electric Vehicle Service Equipment (EVSE) program.

May be exposed to the effects and in close proximity to electrical and mechanical equipment operations. Requires utilization of PPE equipment appropriately for safety.

Participates in business development activities with the Chamber of Commerce, Economic Development and other state and local business and government leaders.

Writes reports and makes presentations as directed.

Some travel and participation in after-hours events will be required.  

Perform other duties as assigned.

Knowledge, Skills, and Abilities

Working knowledge of electric distribution and metering infrastructure, customer energy use purposes, capacity requirements, utility rates, operations, billing and utility terminology required.  Commercial and industrial energy efficiency, electric vehicle service equipment, lighting solutions and emerging technology knowledge preferred. Must have excellent planning skills and be well organized in work activities. Must have good problem solving skills. Ability to multi-task and maintain a high level of flexibility. May be required to drive or walk considerable amounts of time in the performance of job duties. Should have some knowledge about the general aspects of community development.

Must have excellent verbal and written communication skills including presentations and listening. Must be able to work effectively with the general public and all levels in an organization, elected officials, business affiliates and all internal partners. 

Must have demonstrated the ability to work independently with a sense of urgency.

Ability to be in close proximity and/or exposed to the effects of electrical and mechanical equipment operations. Must be able to lift or displace up to 50 lbs.

Must be proficient with Microsoft Office Suite products (PowerPoint, Word, Excel, Outlook, etc.) and must have mathematical skills to compute with whole numbers, fractions, decimals, rates, ratios and percentages.

Education and Experience

Four (4) year degree preferred with major course work in Business Administration, Finance or Engineering, along with three (3) years of professional experience. Experience in an electric utility highly desirable.

May accept a combination of education, training, and experience. Experience in energy management/conservation, engineering disciplines related to energy, with an understanding of electric rates and distribution.

Certification for at least one (1) of the following is preferred: Association of Energy Engineers (AEE), Certified Energy Manager (CEM), or U.S. Green Building Council LEED Accredited Professional (LEED AP), or LEED Green Associate (LEED GA). 

Must achieve APPA Key Accounts Certification within one (1) year.

Valid Florida driver’s license required.