Customer Service Representative – City of Lake Worth Beach

Career Center ,

City of Lake Worth BeachSUMMARY:

Under general supervision, responsible for handling customer questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution.


  • Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
  • Answers customer requests or inquiries concerning services, products, billing, and equipment.
  • Verifies customer account and active services using various databases and software applications.
  • Researches customer account information to explain services, charges, and adjustments.
  • Logs customer complaints, creates service requests, and route to the appropriate department(s).
  • Receive utility payments through mail and in person and post to proper account. Balance at end of day.
  • Assist customers in establishing new service.  Also assist with closing or transferring accounts.
  • Collect money for new services and deposits.
  • Maintains and files generated service requests.
  • Other duties as assigned.
To view complete description and to apply visit here.