KUA Stands with Community During Federal Government Shutdown

As the federal government shutdown continues, Kissimmee Utility Authority recognizes that many customers, including federal employees and contractors, may be experiencing temporary financial hardship. KUA assures the community that the utility is here to help.

KUA has a long-standing commitment to supporting customers during difficult times. KUA understands that interruptions in employment can put stress on household budgets, and remains dedicated to working with those affected.

Customers affected by the shutdown are encouraged to contact KUA at 407-933-9800. The utility offers a range of flexible payment options and utility assistance programs, including:

• Flexible Payment Arrangements
  Payment arrangements and extensions are available to help customers manage their bill.
• Prepay Program
  The new e-FlexPay program allows customers to prepay their electric usage gaining more control of when and how payments are made. For more information visit kua.com/eflexpay.
• Good Neighbor Fund
  The Good Neighbor Utility Assistance Fundis a voluntary customer contributory program that helps KUA customers experiencing financial difficulty pay their KUA utility bills in emergency situations. Funds are administered through the Osceola Council on Aging, to learn more visit, kua.com/assistance.

Customers seeking support are encouraged to contact KUA’s Customer Service Center at 407-933-9800 or visit kua.com for more information.