Senior Systems Administrator – Omni-Channel - OUC
OUC – The Reliable One, an industry leader and the second largest municipal utility in Florida, is looking for a Senior Systems Administrator – Omni-Channel in the Digital & Technology Division. We are looking for a self-motivated, creative professional who can assist in achieving our vision of being recognized as the best utility in the nation. In addition, the ideal candidate will be experienced in supporting IBM WebSphere and IBM Security Verify Access or similar solutions in a production environment.
Responsible for performing application level administration of OUC's customer interactive portals, including WEB and IVR self-service infrastructure. OUC currently utilized both the IBM WebSphere/Security Verify Access, and Genesys Voice Portal platforms to ensure functionality and availability of the self-service features. Review and monitor system availability and take corrective actions when necessary.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.
The ideal candidate will have:
Bachelor’s Degree in Information Technology/Management Information Systems, Web System Administration, or Cyber-Security
Minimum of seven (7) years of experience in supporting IBM WebSphere and IBM Security Verify Access or similar solutions in a production environment
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:
Low cost medical, dental benefits, and paid life insurance premiums with no probationary period
Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
Paid vacation, holidays, and sick time
Educational and professional assistance programs;
Paid memberships in professional Associations;
Paid conference and training opportunities
Free downtown parking
Hybrid work schedule