Community

OUC – The Reliable One has been recognized as a “Most Trusted Brand” among U.S. energy providers, according to a national customer survey conducted by the human behavior and analytics firm Escalent. With a score of 749, OUC placed first in the nation among electric utilities... Continue Reading

Kissimmee Utility Authority announced today that customers can now opt-in to a new text-based scam alert system by texting SCAMALERT to 877-582-7700. The phone number from which the customer sends the text message must be registered to their KUA account. The new feature sends users text message... Continue Reading

Utility Donates 400 Tons of Material to Help Create Artificial Reef off Florida’s Coast Nearly 400 tons, about 800,000 pounds, of concrete will soon find a new purpose in helping revitalize marine ecosystems off the coast of eastern Florida. OUC⁠—The Reliable One is donating the... Continue Reading

Tallahassee, Fla. – This Sunday, August 21, marks the 80th anniversary of the establishment of the Florida Municipal Electric Association (FMEA). FMEA is a member-driven association of Florida’s 33 public power utilities. As part of the association’s yearlong celebration, FMEA... Continue Reading

OCALA, Fla. (August 3, 2022) – There has been an increase in utility payments and door-to-door scams across the country and in our own community. Ocala Electric Utility (OEU) reminds customers to maintain their awareness of potential scams and know what to do. As these occurrences are on... Continue Reading

LAKELAND, Fla. (August 1, 2022) - The Lakeland City Commission voted on August 1, 2022, to increase the electric fuel charge for Lakeland Electric customers effective September 1, 2022. The vote followed a staff presentation at the Utility Committee that morning; the committee members unanimously... Continue Reading

KISSIMMEE — Kissimmee Utility Authority launched its new customer portal, my.kua.com, allowing customers to manage their KUA services through a comprehensive set of tools in a user-friendly dashboard. The new portal gives customers the ability to view and pay bills, which was previously... Continue Reading

KISSIMMEE — Kissimmee Utility Authority is warning its customers to beware of an active bar code scam maliciously targeting residential customers in Kissimmee recently. Over a two-day span the utility received more than 25 reports from customers who had been contacted by scammers via text... Continue Reading

OCALA, Fla. (July 7, 2022) – Ocala Electric Utility (OEU) is reminding its customers to stay alert for potential utility payment scams. Ocala Electric Utility will never call its customers demanding payment using any prepaid cards or debit cards. OEU will never call, email, or appear... Continue Reading

KISSIMMEE— Today marks the 121st anniversary of municipally owned electric service in Kissimmee. “This celebration of 121 years of electric service in our community is extremely important to us,” said Brian Horton, KUA President and General Manager. “We continue to embrace... Continue Reading

Hurricane season is officially upon us. While many Florida residents are preparing by restocking hurricane supplies and assembling hurricane kits, Florida’s Public Power utilities have been working throughout the year to prepare for what is expected to be another active hurricane season. ... Continue Reading

KISSIMMEE — With the start of the 2022 Atlantic Hurricane Season approaching, Kissimmee Utility Authority released its 2022 Osceola Hurricane Handbook, a free, bilingual, comprehensive preparedness guide offered annually to Osceola County residents. A partnership between KUA, Osceola... Continue Reading