Key Account Specialist - OUC

OUC - The Reliable One,  an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Key Account Specialist to join the Customer Experience & Sales division.

We are looking for a customer-focused, relationship-driven and solutions-oriented professional to maintain and grow relationships with key commercial clients, deliver exceptional support on complex service and billing needs, and partner with sales teams to drive business growth.

In this role, you will manage a portfolio of assigned key commercial customers, research and resolve complex account issues, support onboarding and contract renewals, collaborate cross-functionally with operations and sales teams, and promote OUC programs and services to enhance customer value and satisfaction.

We are looking for a proactive problem-solver who takes initiative, thrives in a collaborative environment, and is excited to continuously learn, innovate, and deliver exceptional customer experiences.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• High School Diploma or GED;
• Bachelor’s degree in Business, Engineering, Energy Management, or related field of study from an accredited college or university, (preferred);
• Minimum of three (3) years of experience supporting commercial customers and/or sales teams in the utility or related industry handling complex level requests such as servicing accounts, processing payments, investigating complex account issues, etc.,
• Experience working with energy efficiency programs, demand response, and renewable energy solutions (preferred);
• Experience working in CCB or related billing systems (preferred);
• Experience in a customer facing role (preferred);

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location 
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $27.692 to $34.615 per hour commensurate with experience. (Estimated $ 57,599.36 to $ 71,999.2 annually)

Location: “The Greenest Building in Downtown”- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.