OUC Helps Nearly 11,000 Households Connect to $11.7 Million in Assistance

Partnership with Technology Provider Helps Reduce Electric Costs for Qualifying Customers

The Orlando Utilities Commission (OUC – The Reliable One) recently announced that it has connected nearly 11,000 households with $11.7 million in critical funding to help cover their home energy costs.

Since April, OUC has partnered with technology provider, Promise, to proactively identify and contact customers who qualify for financial support through the Low-Income Home Energy Assistance Program (LIHEAP). Administered at the state level in Florida, LIHEAP has distributed critical funding to help OUC customers with their energy bills.

"At OUC, we actively look for ways to support customers facing financial challenges – whether it's through the Promise initiative, OUC’s utility payment assistance program, Project CARE, or payment arrangements," said Jenise Osani, OUC Vice President of Customer Experience & Sales. "This partnership is the latest effort in our century-long mission of providing customers with affordable, reliable and sustainable electricity."

OUC customers do not need to apply for the Promise program as aid amounts are based on individual income levels, and people can opt-out when contacted by the company. If they accept the proposed assistance, the approved LIHEAP funds will be added as a credit to their electric bill. The funding does not cover other utility costs, like water or sewer.

To explore additional assistance programs, including budget billing or payment plans, visit OUC.com/assistance.