Hurricane & Storm Communications Toolkit

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Toolkit: Start of Season Toolkit: Approaching Storm Toolkit: Electric RestorationToolkit: Crew Safety

Power restoration

  • There are currently [insert number and utility name] customers without power. We are working as quickly and safely as possible to get everyone back online. (use this post repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Need to report a power outage in your area? Here’s how: [insert information about how customers can report power outages].
  • Right now, we have power restoration crews working in [insert street names and/neighborhoods]. (use this post repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Power restoration crews are heading to [insert street names and/neighborhoods]. (use this post repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Our best estimate for power restoration at this point is [insert expected restoration time in hours/days], but please keep in mind this is just an estimate. Some areas may have much more damage than anticipated. Oftentimes, we don’t know how badly a particular street or neighborhood is damaged until we get there. (use this post repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Power has been restored to [insert percentage of customers or number of customers]. We’re working to get the rest of you back to normal as quickly as we possibly can. (use this post repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Power is always restored in a priority order. Our first step is to identify downed lines and damaged areas, then making sure the power to that location is shut off. Crews then begin restoring power by repairing power plants, transmission lines, substations and main distribution lines. Once the main power lines are repaired, crews turn their attention to customer outages.
  • Our goal is always to restore power to as many people as possible as quickly as possible in priority order. Priorities in power restoration include essential facilities, such as hospitals, fire stations and police departments. Water pumping stations and communications facilities are also critical needs that are a priority for power restoration. We also focus on vulnerable groups, including nursing home residents and those with special medical needs.
  • There is an order for how power is restored. Once we get the power plants, transmissions lines, substations and main power lines repaired, we turn our attention to critical facilities and needs, such as hospitals, fire stations, police departments, pumping stations and communications facilities. Then, we make sure our vulnerable populations – those in nursing homes and those with special needs are taken care of. Next up: neighborhoods and businesses. Restoring power to businesses provides key services to residents and minimizes economic loss to the community. Single residencies and customers further away from the more populated areas follow in the priority order. Our goal is always to restore power in areas of high concentration to maximize the number of people with power.
  • Lights may come back on across the street or in other parts of your neighborhood. It depends on the circuit you’re on. Different parts of one neighborhood may be on different circuits. Also, some customers receive their power from a primary line versus a secondary line. Primary lines will be restored first.
  • If crews leave your area and power has not been restored, conditions could have become unsafe or more be needed supplies may be needed. Hang tight! We’ll be back as soon as we can.
  • We have mutual aid agreements with utilities across Florida and the country that help us access additional crews and resources in times of need. Crews from all over Florida and other parts of the country have come here to help get power back on as fast as possible. Thanks [insert names of organizations/companies sending aid]!
  • Our lineworkers are out there working hard for our community. We really appreciate all the long hours and tireless efforts to get things up and running again. You’re our heroes! #ThankALineman
  • Currently, there are [insert number] customers without power. We are working as quickly & safely as possible to get everyone back online. #FLPublicPower (use this tweet repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Need to report a power outage in your area? Here’s how: [insert information about how customers can report power outages]. #FLPublicPower
  • Right now, we have crews working in [insert street names and/neighborhoods]. #FLPublicPower (use this tweet repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Crews are heading to [insert street names and/neighborhoods]. #FLPublicPower (use this tweet repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Our best estimate for power restoration at this point is [insert expected restoration time in hours/days]. #FLPublicPower (use this tweet repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • Power has been restored to [insert percentage of customers or number of customers]. We’re working to get the rest of you restored. #FLPublicPower (use this tweet repeatedly throughout the outage event, updating as frequently and real-time as possible)
  • When restoring power following an outage, our primary concern is safety – to the public and to our crews. #FLPublicPower
  • Our first step is to identify downed lines and damaged areas, then making sure the power to that location is shut off. #FLPublicPower
  • Crews begin restoring power by repairing power plants, transmission lines, substations and main distribution lines. #FLPublicPower
  • Once the main power lines are repaired, crews turn their attention to customer outages. #FLPublicPower
  • Our goal is always to restore power to as many people as possible as quickly as possible in priority order. #FLPublicPower
  • Priorities in power restoration include essential facilities, such as hospitals, fire stations and police departments. #FLPublicPower
  • Water pumping stations and communications facilities are critical needs that are a priority for power restoration. #FLPublicPower
  • We also focus on vulnerable groups, including nursing home residents and those with special medical needs. #FLPublicPower
  • Working in areas that restore power to the greatest numbers of customers at once is also considered a priority. #FLPublicPower
  • Neighborhoods and businesses are the next priority for power restoration. #FLPublicPower
  • Restoring power to businesses provides key services to residents and minimizes economic loss to the community. #FLPublicPower
  • Single residencies and customers further away from the more populated areas follow in the priority order. #FLPublicPower
  • Our goal is always to restore power in areas of high concentration to maximize the number of people with power. #FLPublicPower
  • Lights may come back on across the street or in other parts of your neighborhood. It depends on the circuit you’re on. #FLPublicPower
  • Different parts of one neighborhood may be on different circuits. #FLPublicPower
  • Some customers receive their power from a primary line vs. a secondary line. Primary lines will be restored first. #FLPublicPower
  • It may take longer to get to your area if it’s not accessible to our crews due to flooding, debris or fallen trees. #FLPublicPower
  • If crews leave your area & power has not been restored, conditions could have become unsafe or supplies may be needed. #FLPublicPower
  • We have mutual aid agreements with utilities across Florida & the country to help get power back on as fast as possible. #FLPublicPower
  • Crews are coming in from all over Florida & the country. Thanks @[insert Twitter handles for organizations/companies sending aid]! #FLPublicPower
  • Our lineworkers are out there working hard for our community. Thank you lineworkers for all you do! #ThankALineman #FLPublicPower

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