Call for Speakers & Topics

Posted By: Garnie Holmes Association News ,
FMEA plans our conferences, forums, workshops and publications with the advice and input of many people. We would like your help in developing topics for our upcoming Energy Connections Conference & Trade Show, November 3-4, 2021 at the Marriott Orlando Airport Lakeside.

Energy Connections Conferecne

Customer Connections
  • HR Challenges and Best Practices
  • Social Media: Enhancing Customer Communications
  • Forecasting and Scheduling Software for Call Centers
  • Call Center Management Strategies
  • New Collections Strategies
  • Energy Conservation Programs
  • Customer Service Benchmarking
  • CSR Training
  • Key Accounts Management
  • Improving the Customer’s Self-service Experience (Web/IVR)
  • Mobile Strategies for Engaging Customers
  • Other Customer Services & Customer Communications Topics
Lineworker Training
  • Technical Lineworker Training
  • Overhead/Underground Distribution
  • Technology for Field Crews
  • Protective Grounding
  • Transformer Fundamentals
  • Line Design Training for Lineworkers
  • Apprentice Training Programs
Information & Operational Technology
  • GIS Utilization
  • Customer Engagement Technology
  • Energy Apps
  • Meter Data Management
  • IVR Technology
  • Phone Trafficking Technology
  • Smart Thermostats
  • Cybersecurity
  • Emerging Technology to Improve Operations and Safety
  • Using Drones
Safety & Training
  • OSHA Compliance
  • Interactive Online Training
  • Communicating Strategies during an Emergency
  • Safety and Compliance Leadership
  • Training Trends/Technology for Utilities
  • Worksite Safety: Rules for Cover-ups
  • FR Clothing Policy
  • Protective Grounding
  • Plant Safety and Security Practices
Transmission & Distribution
  • Using AMR Applications to Improve Reliability
  • System Maintenance for Outage Reduction
  • Reliability Tracking Systems
  • Improving Substation Security
  • Smart Grid and Smart Meters
  • Best Practices in AMI Implementation
  • Smart Substations with New Technologies